Privacy Policy

Audela, Inc. and its affiliated companies (“Audela”) respect your privacy. This Privacy Policy applies to Personal Information collected by Audela through the Audela website, and other websites (collectively referred to as “Site”) which we operate and on which we post a direct link to this Privacy Policy. This Privacy Policy may not apply to linked websites sponsored by Audela. Such sponsored project websites may have their own privacy policies, which we encourage you to review.
1. How Audela Collects Your Personal Information
Personal Information Audela collects Personal Information directly and indirectly from you when you interact with us through our websites, including, without limitation, when you:
  • Insert your content here[/code]Create a user account (individual or corporate)
  • Make online purchases or register products
  • Request support
  • Register for a webcast or other event
  • Request information or materials (e.g., whitepapers)
  • Participate in surveys or evaluations
  • Participate in promotions, contests, or giveaways
  • Apply for employment
  • Submit questions or comments
  • Submit content or posts on our customer portal pages or other interactive webpages
  • We may also collect information relating to your use of our websites and response to our emails through the use of various technologies. Collecting information in this manner allows us to analyze the effectiveness of our websites and our marketing efforts, personalize your experience and improve our interactions with you. For more information about the technologies we employ for these purposes, see the “Cookies and Other Technologies” section below
    2. Personal Information Collected by Audela

    To the extent permitted by applicable law, the types of Personal Information collected directly from you may include:
    Information used to communicate with you, such as name, title, company name, email address, telephone number, postal address and language;
    Information that Audela maintains in association with your account, such as your username, password, payment information, purchase records, credit and billing status and support inquiries; and
    Information contained in your job inquiries or applications, such as resume, cover letter, age, education, professional history and contact details.
    3. How We Use Your Personal Information

    Audela uses Personal Information to enhance your experience on our websites
    Fulfill Your Requests. If you request something from Audela, such as a product or service, a call back, or specific marketing or other materials, we may use the Personal Information you provide to respond to your request.
    Provide Support and Customer Service. We may use your Personal Information to provide support for products or services you have obtained from us and answer other questions.
    Process Your Job Application. When you apply for a position at Audela, we use the Personal Information you provide, such as information in your resume and cover letter, for the purpose of assessing your application, considering you for future positions and carrying out human resources functions in accordance with applicable law.
    We will not use your Personal Information in a manner that is inconsistent with the purpose of its original collection, unless you have consented.
    4. Sharing your Personal Information

    Audela will not sell, rent or lease your Personal Information, except as required or permitted by law. For example, in responding to a duly authorized and lawful request of a police or public authority (including to meet national security or law enforcement requirements), enforcing or protecting the rights of Audela when such disclosure is necessary or appropriate to prevent physical harm or financial loss as permitted by applicable law, or in connection with investigating suspected or actual illegal activity.
    Audela may also share Personal Information in the context of a business transaction involving part or all of Audela, such as a merger, acquisition, consolidation, or divestiture. Such a transaction may involve the disclosure of Personal Information to prospective or actual purchasers, or the receipt of it from sellers. It is Audela’s practice to seek appropriate protection for information in these types of transactions. Following such a business transaction, you may contact the entity to which we transferred your Personal Information with any inquiries concerning the use of that information.
    In general, we will not disclose your Personal Information except with your consent or as otherwise described in this Policy. We may disclose it to our affiliates and non-affiliated third parties as we deem necessary for purposes including:
  • Managing, operating, maintaining, and administering our Site
  • Processing payments and requests for products and services
  • Providing you with products, services, or offers
  • Engaging in marketing or advertising activities such as sharing Personal Information with our partners to enable them to deliver e-mails or advertisements to our visitors, run promotions, distribute web-based newsletters or provide content
  • Displaying or serving advertising on our Site
  • Providing information technology support
  • Enhancing our services by, among other methods, obtaining assistance to provide you with more personalized services through analytics and other technologies
  • To enforce our Terms of Use or any other agreements we have with you
  • For administrative, operational, or legal support which may include but is not limited to use of accountants, auditors, law firms, payment processors, or customer service vendors
  • If we believe you are or may be a threat to our safety, property, interests or rights or others
  • To investigate, respond to or resolve problems or inquiries or defend our interests
  • To prevent fraud or where we believe you are or may violate any law, regulation, or our Terms of Use
  • Protecting our interests and legal rights, such as through responding to subpoenas and defending litigation
  • Where you have provided your consent.

  • These business partners and service providers may include distributors, resellers, payment processors, financial institutions, materials production and shipping companies, postal or government authorities and information technology service providers. Business partners and service providers are required by contract to keep the information received on behalf of Audela confidential and secure and not use it for any purpose other than the purpose for which it was provided to them.
    5. Cookies

    When you visit our websites, we may automatically collect information such as your IP address, browser type and language, operating system, location, date and time. We may also use cookies or web technologies (e.g. tags, beacons, etc.) to collect information as you navigate our websites. A cookie is a small amount of data that is sent to your browser from a web server and stored on your device.
    Audela uses some cookies that are strictly necessary for the delivery of services on our websites. Cookies that are strictly necessary allow us to improve the safety and security of our websites, authenticate account users, allow you to access your private accounts on our websites, allow you to sign into different portions of our websites with the use of only one login, balance the traffic on our websites, and remember items in your shopping cart. Cookies that are strictly necessary are not used for marketing purposes.
    Audela also uses cookies to improve our service to you and personalize your web browsing experience, such as by gaining a better understanding of your interests and requirements regarding our websites, our business or our products and services. Cookies that Audela uses to improve our services and your website experience may remember your language and site preferences, invite you to participate in surveys or evaluations, show you when you are logged into our system and allow you to remain logged-in for a period of time, help provide you with support services, remember your login information, and prepopulate forms that you have already completed.
    Audela also uses cookies that collect information about how you use our websites, including which pages you visit, and whether you experience any errors. These cookies use aggregate information to provide statistics on how our websites are used, help us improve our websites by measuring errors, testing different designs on our websites, and helping us measure the traffic on our websites so that we can optimize our content accordingly. These cookies are used to help us improve how our websites work, understand what interests our users and measure how effective our advertising is.
    If you do not want your information to be stored by cookies, you can configure your browser so that it always rejects these cookies or asks you each time whether you want to accept them or not. However, you must understand that choosing to reject cookies may reduce the performance and functionality of our websites. Your browser documentation includes precise instructions explaining how to define the acceptance of cookies.
    6. Do Not Track

    “Do Not Track” is a privacy preference that you can set in your Internet search browser to signal a website that you do not want the website operator to track certain browsing information about you. At this time, we do not track our users’ Personal Information over time and across third-party websites. We do not knowingly permit third parties to collect Personal Information about an individual user’s online activities over time and across different web sites when using our Sites. Audela websites at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions. As such, we are unable to respond to Do Not Track requests. However, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser.
    7. Security

    Audela intends to protect your Personal Information. We have implemented appropriate physical, administrative and technical safeguards to help us protect your Personal Information from unauthorized access, use and disclosure. For example, we encrypt certain Personal Information when we transmit such information over the Internet.
    8. How Long We Retain Your Personal Information
    Audela keeps your Personal Information for as long as it is needed to satisfy the purpose for which it was collected subject to applicable operational, compliance, and legal requirements.
    We determine the applicable period based on criteria that include storage periods identified in the website, applicable contractual provisions that are in force, industry standards, and applicable regulatory requirements.
    9. Linking to Other Websites

    Audela may provide social media features that enable you to share information with your social networks and interact with Audela on various social media websites. Your use of these features may result in the collection or sharing of Personal Information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media websites with which you interact to make sure you understand the Personal Information that may be collected, used, and shared by those websites.
    Our websites may contain links to other websites. Audela does not control and is not responsible for the information collected by websites that can be reached through links from our websites. If you have questions about the data collection procedures of linked websites, please contact the organizations that operate those websites directly.
    10. Online Privacy for Children

    Audela’s products and services are not directed to children and Audela does not knowingly collect online Personal Information from children under the age of 16. If you are a parent or guardian of a minor under the age of 16 and believe that he or she has disclosed Personal Information to us, please contact us as described below under “How to Contact Us.”
    11. Your Rights

    In accordance with the laws of certain countries, you may have certain rights and choices regarding the Personal Information we collect and maintain about you, and how we communicate with you.
    If You Are a Resident of the European Economic Area (“EEA”), Please Read the Following: We make every attempt to process your Personal Information in accordance with the requirements of the General Data Protection Regulation (GDPR). In addition to the information provided above, residents of the European Economic Area should be aware of the following:
    Legal Basis for Collecting and Processing Your Personal Information
    We may rely on our legitimate interests in processing your Personal Information including:
  • To verify the accuracy of information we have about you
  • To correspond or communicate with you, to let you know about our activities and events, to send you newsletters and email alerts relating to our Site and or its content
  • To improve the service we offer you on our Site
  • To ensure effective functioning of our Site
  • For Site administration and maintenance
  • For responding to inquiries or complaints
  • For marketing and advertising activities (other than where we rely on your consent to contact you or share your details with third parties)
  • For maintaining and supporting website use
  • For managing your requests
  • For enhancing your website experience
  • For network and information security
  • To allow you to voluntarily participate in any interactive features of our services
  • To prevent fraud and other criminal activities
  • For establishment and defense of our legal rights

  • We may collect and process your Personal Information where it is necessary to perform a contract with you including supplying/providing products or services.
    We may collect and process your Personal Information where you have given us consent to do so for the following purposes:
  • To use your special category data (including health related information) for any purpose we expressly state. We will always request your explicit consent before we use any special category Personal Information about you
  • To register for an online account with us, sign up for a newsletter or email alert, refresh your marketing preferences in response to a request from us (except where we rely on legitimate interests, as described above)
  • For marketing activities or to share your details with our third-party partners (except where we rely on legitimate interests, as described above)

  • You may withdraw your consent for us to collect or use your information in any of these way at any time by contacting
    Access and Other Rights
    As a resident of the EEA, you may have additional rights relating to your Personal Information, subject to limitations. With respect to certain rights, we may ask for information to confirm your identity and or assist us in searching for your Personal Information. You may exercise these rights by contacting us at Your rights may include:
  • Accessing or requesting a copy of your Personal Information
  • Correcting or updating your Personal Information
  • Restricting the processing of your Personal Information where you believe it is unlawful for us to process it, you require us to keep it in connection with legal proceedings, or pending an investigation where you have objected to the processing of your Personal Information
  • Objecting to or opting out of our use or processing of your Personal Information where we rely on our legitimate business interests as the legal basis to do so
  • Objecting to or opting out of our use or processing of your Personal Information for direct marketing purposes
  • Objecting to our use of automated decision making about you
  • Requesting the erasure of your Personal Information
  • Transferring your Personal Information in a commonly-used machine readable format to another data controller where our processing is automated, and we are relying on your consent or on the performance of a contract with you as the legal basis for processing
  • Withdrawing your consent to the collection or processing of your Personal Information where we rely on your consent as the legal basis for the collection or processing
  • Filing a complaint with the Supervisory Authority in your jurisdiction

  • Please note that these rights may not apply to individuals residing outside the EEA.
    Automated Decision Making or Profiling
    We do not use your Personal Information to make automated decisions or to profile you.
    The Transfer or Storage of Your Personal Information
    The Personal Information that we collect from you may be transferred to countries outside the European Economic Area (“EEA”). This may happen where any of our servers or those of our third party service providers are located in a country outside of the EEA or it is processed by our staff or the staff of our third party service provider operating outside the EEA. These countries may not have similar data protection laws to the country in which you reside. If we transfer your Personal Information outside of the EEA we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected in accordance with this Policy. These steps may include imposing appropriate contractual obligations on the recipient of your Personal Information. If you are located in the EEA, you understand and consent to having your Personal Information processed outside of the EEA, including in the United States.
    You may contact us for information about these protections. Please see the contact information listed below.
    12. Changes to This Privacy Policy

    Audela reserves the right to make corrections, changes or amendments to this Privacy Policy at any time. The revised Privacy Policy will be posted on this website. A notice will be posted on our homepage for 30 days whenever this Privacy Policy is changed in a material way, and the date of last update will be indicated at the top of the Privacy Policy. We encourage you to periodically review this Privacy Policy for any changes or updates.
    13. Audela Websites Covered Under This Privacy Policy

    This Privacy Policy covers the following websites:
    14. Contact Us

    If you have any questions about Audela’s privacy practices or use of your Personal Information, please feel free to contact us at or by mail at:
    Audela, 3 Place Ville Marie, Suite 400, Montréal, Québec, H3B 2E3
    Last updated July 3, 2019